Privacy Policy

1. Introduction

WANDILLA GIPPSLAND PTY LTD, ABN 88 674 865 528, trading as Wandilla Gippsland (we, us or our), respects your privacy. This policy explains how we collect, hold, use and disclose personal information through our website, enquiries, subscriptions, purchases and other interactions with us.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and other contact details.

  • Enquiry details, correspondence and feedback.

  • Order, delivery, billing and transaction details when you purchase from us.

  • Booking details and preferences when you enquire about or book a service.

  • Newsletter subscription details and marketing preferences.

  • Technical and usage information, such as IP address, browser and device information, pages viewed and interactions with our website.

3. How We Collect and Hold Information

We collect information directly when you complete a form, subscribe, make a purchase or booking, contact us or otherwise provide information. We also collect technical information through cookies and similar technologies.

Where relevant, we receive information from service providers that manage enquiries, orders or bookings on our behalf. We hold information in electronic systems and relevant business records.

You can choose not to provide personal information, although this may limit our ability to respond to an enquiry or provide a requested service. Where practicable, you may make a general enquiry without identifying yourself.

4. How We Use Information

We use personal information to:

  • Respond to enquiries and provide customer support.

  • Process and manage purchases, deliveries and bookings.

  • Send service messages about your enquiry, order or booking.

  • Send marketing communications where you have consented or where otherwise permitted by law.

  • Understand website use and improve our services.

  • Measure advertising performance where advertising measurement tools are enabled.

  • Protect our systems, prevent fraud and meet legal obligations.

5. Sharing Information

We may disclose relevant information to service providers that help us operate our business, including providers of website hosting, online shopping, payments, deliveries, bookings, email communications, data storage, analytics and advertising services, and our authorised marketing agency.

We may also disclose information to professional advisers, with your consent, or where required or authorised by law.

6. Cookies and Analytics

Our website uses cookies and similar technologies to support website functionality and, where analytics tools are enabled, understand visitor activity. These technologies may collect information about your device, browsing activity and interactions with our website.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect website functionality. Where cookie preference controls are available on our website, you can also use those controls. We obtain consent where required by applicable law and platform policies.

7. Online Advertising

Where we use online advertising and measurement tools, including Google Ads, cookies and similar technologies may help us understand whether an advertisement leads to an action such as an enquiry or purchase.

Where remarketing is enabled, third-party vendors, including Google, may show our advertisements on websites across the internet and use cookies or device identifiers to serve advertisements based on previous visits to our website.

You can manage personalised advertising preferences through Google's My Ad Center at https://myadcenter.google.com/ and relevant device settings. These choices do not necessarily stop all advertising or measurement.

For information about how Google uses information from websites that use its services, visit https://business.safety.google/privacy/.

8. Email Marketing

Where you subscribe or otherwise consent, or where permitted by law, we may send news, product information and offers. You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not prevent essential messages about an existing order, booking or enquiry.

9. Overseas Service Providers

Some service providers may store or process personal information outside Australia. Where we disclose personal information overseas, we take steps required by applicable privacy law to protect it. You can contact us for further information about the service providers involved in handling your information.

10. Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system is completely secure.

We retain information for as long as reasonably needed for the purposes described in this policy and applicable legal requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to lawful retention obligations.

11. Access and Correction

You can request access to, or correction of, personal information we hold about you by contacting us below. We may need to verify your identity. We will respond within a reasonable period and explain any refusal and available complaint options where required by law.

12. Privacy Complaints

If you have a privacy concern, contact us with details so we can investigate and respond. We aim to respond within 30 days. If more time is needed, we will explain why and provide an update.

If you are dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner where the matter falls within its jurisdiction. See https://www.oaic.gov.au/privacy/privacy-complaints.

13. Changes and Contact Details

We may update this policy to reflect changes to our services, practices or legal obligations. The current version will be published on this page.

For privacy questions, access or correction requests, or complaints, email info@wandillafarm.com.au.